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⋆ VINTAGE & PRE-LOVED FASHION & HOMEWARE ⋆

Delivery & Returns

SHIPPING RATES

Cyprus

Collection by arrangement – FREE

Delivery within Nicosia District - FREE for Standard Shipping

Nationwide delivery - quote upon request with specified courier

Rest of the World

Standard Shipping (0-3kg) – €10.00 EUR to €20.00 EUR

Heavy Goods Shipping (3-20kg) – €20.00 EUR to €60.00 EUR

RETURNS POLICY

Please be aware that when purchasing vintage products you may be buying an item that is decades old and it may have minor flaws. We therefore advise to check all items and descriptions carefully before placing an order so that you are not disappointed when you receive your purchase. We do our best to inspect each item and any flaws will be documented on the website, however if something has slipped through please contact us immediately so that we can investigate. Please note that the following policies are for online purchases only:

Refunds

To be eligible for a refund, your item must be faulty or damaged and returned unused with the tags intact. Unfortunately due to the nature of vintage products we can not issue refunds for any other reasons.

Our policy lasts 5 days from the date of receipt. If you have not contacted us within 5 days to let us know that you would like to return a product then unfortunately we can not offer you a refund. You must take a photo of the fault upon receiving the item and send it to us together with your receipt or proof of purchase.

Partial Refunds and Exchanges

If you are not satisfied with your purchase for reasons other than the above (for example, the garment does not fit) then please contact us within 5 days of receipt and we will consider a partial refund or exchange. Any item not in its original condition or that is damaged/missing parts for reasons not due to our error will not be considered. Items must be unused, in their original condition and with the tags still intact.

What happens next?

Once you have contacted us stating your reason for wanting a return we will let you know how to return your item back to us. Please note that we do not refund the initial shipping costs and the buyer is responsible for the return delivery. We therefore advise to use a track and trace service to ensure that your parcel is not lost as we will not take responsibility for missing returns. Once a return is received and inspected, we will send you an email notification within 10 working days to let you know that we have received your returned item and whether your refund has been approved or not. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, which should take 3-5 working days to reach you.

What happens if I don't receive my refund after 5 working days?

If you haven’t received a refund yet, first check your bank account again. Next contact your credit card company, it may take some time before your refund is officially posted and if that doesn't help then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us to investigate.

What if my faulty item was a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later please ask the buyer to arrange the return for you.

 

*The following items are non-returnable: gift cards/gift wrapping, jewellery, books, music records, large furniture & sale items